Our Privacy Policy

This Policy applies when you use our Services.

Residents of certain regions: Additional rights and disclosures apply; please see the respective section.

What information do we collect about you?

“Personal information” is information that identifies, relates to, describes, or is associated with you or your household. Personal information we collect may include:

  • Direct Identifiers: Such as your name, online identifier, account username, or social media handle.
  • Contact Information: Such as your email address or mailing address.
  • Payment Information: Such as payment information, billing address, and other forms of payment to permit you to purchase our products.
  • Demographic Information: Such as age, gender, and related demographic information.
  • Commercial Information: Such as products you have considered, your preferences, purchase and return history, and related commercial activity.
  • Geolocation Information: Describing your geolocation when you use the Services, including approximate location from your IP address or precise location when permitted through your device.
  • Internet and Network Activity: Such as your browsing or search history regarding your interactions with our Sites, emails, and advertisements.
  • Log and Usage Information: Such as features you use, time of day you browse, pages viewed, items in your shopping bag, and similar traffic measurements.
  • Device Information: Including hardware model, IP address, cookie identifiers, browser and operating system details.
  • Audio and Visual Information: Such as photographs, videos, and recordings of your voice.
  • User Content: Such as your communications with us, social media profiles, survey responses, product reviews, and other content.
  • Inferences: Drawn from any of the personal information described above.

You Provide It to Us:

We collect personal information you provide directly when you: use our Sites; communicate with us; provide product reviews; shop in our Stores; create or use an online account; sign up for emails; request a catalog; participate in a promotion or survey; request Support; apply for Loyalty Programs; or purchase a Product.

We collect information you provide about others when you: purchase a gift card for someone; create a “wish list”; or ship products to someone else.

Automatically: We may collect personal information automatically using technologies such as session replay software, cookies, and other tracking technologies.

From Other Sources: We may obtain information from other sources, including Partners, Service Providers, Credit Reporting Bodies, and Publicly Available Sources.

We use your personal information for business purposes such as to: provide and maintain our Services; process orders and payments; respond to your requests and provide Support; communicate with you about products and promotions; monitor and analyze trends; administer contests; debug and repair errors; improve our Services; prevent security incidents; comply with legal obligations; enforce our policies; investigate problems and resolve disputes; and carry out other purposes described to you.

We may disclose your personal information: With Your Consent; With Our Brands and Subsidiaries; With Service Providers & Contractors; In Public Forums; In Exigent Circumstances (such as for legal compliance or protection of rights); and In Case of a Business Transaction.

How long do we keep your information?

We retain your personal information as necessary for the purposes described in this Policy, our legal obligations, and for the establishment, exercise, or defense of legal claims.

How do we secure your information?

We take commercially reasonable steps to ensure your information is managed securely. However, security cannot be perfectly guaranteed. You are responsible for protecting your information against unauthorized disclosure, such as by using strong passwords and keeping your account credentials secure.

Cookies and Similar Tracking Technologies

We and third parties may use cookies, web beacons, and other technologies for categories including: Strictly Necessary; Functionality Related; Performance Related; Advertising or Targeting Related.

  • Cookies: Small data files stored on your device. We use session cookies and persistent cookies.
  • Pixels (web beacons): Code embedded in websites or emails that sends information to a server.
  • App Technologies: Such as SDKs that send information about your use to a server.
  • Third Party Analytics Service Providers: We use various service providers to collect analytics information. For more information on their practices, please see their respective privacy policies.
  • Session Replay: Technology that allows us to understand how users interact with our Sites.

Links to Other Websites

Our Sites may contain links to other websites. We are not responsible for the privacy practices or content of such other websites. Visiting them is at your own risk. Our Sites may also include social media buttons, and your interactions with them are governed by the companies providing those features.

Sweepstakes, Contests and Promotions

We may offer promotions. If you choose to enter, we collect your information and may disclose it to co-sponsors or publicly, such as for a winners list. Participation is governed by the promotion’s official rules.

Children’s Privacy

Our Services are not directed at children under a certain age, and we do not knowingly collect personal information from anyone under that age.

Your Privacy Choices

Managing Your Online Account: You may update, correct, or delete certain information in your online account by logging in. To delete your account, please contact us.

Uninstalling Our Apps: You can uninstall our Apps at any time using your device’s standard process.

Cookies: You can adjust your browser settings to refuse cookies, but this may affect certain features. Cookie-based opt-outs must be performed on each device and browser.

Targeted Advertising: Information on opting out of analytics and targeted advertising is available through various advertising associations.

Do Not Track: Our Sites do not currently change their operation based on “Do Not Track” signals but do recognize a global privacy signal.

Global Privacy Control: We honor Global Privacy Control signals to opt out of online tracking technologies.

Your Privacy Rights:

Depending on your location, you may have rights including: Right to Know/Access; Right to Correct; Right to Delete; Right to Opt-Out of Selling, Sharing, or Targeted Advertising; Right to Limit Use of Sensitive Information; Right to Data Portability; Right to Opt-Out of Automated Decision-Making; Right to Appeal; and Right Against Discrimination.

You or an authorized agent may make these requests by visiting our designated privacy request page at clothesfactory-us.com or by contacting us as indicated on our Sites. We will verify your identity for certain requests.

International Data Transfers

We process and store personal information in various locations worldwide. By using our Services, you agree that your information may be transferred, processed, and stored anywhere in the world, including locations with different data protection laws.

Additional Rights for Residents of EEA & UK

If you are a resident of the EEA or UK, additional rights apply. Our legal bases for processing include: contractual necessity, legitimate interests, your consent, and legal obligations. You have rights including access, correction, deletion, restriction, portability, withdrawing consent, and opting out of automated decision-making. You have the right to lodge a complaint with your local Data Protection Authority.

Additional Rights for Residents of Various US States

Residents of certain US states have specific rights under state privacy laws. This section supplements the general disclosures. We disclose, and may “sell” or “share” personal information for purposes including targeted advertising. We do not knowingly sell or share information of individuals under a certain age. We may offer financial incentives, such as discounts or loyalty programs, in exchange for personal information. These incentives are reasonably related to the value of the data. Residents of California have additional rights under the “Shine the Light” Law. Residents of other specified states have rights including access, correction, deletion, opt-out, portability, and appeal.

Changes to this Privacy Policy

We may change this Policy. We encourage you to periodically review the Policy.

Contact Us

If you have questions about this Policy or our privacy practices, or to submit a rights request, please contact us through the methods provided on our Sites or at our primary privacy contact page hosted at clothesfactory-us.com.